Frequently Asked Questions
Everything you need to know about ordering, customizing, and receiving your bespoke creations.
Q.How does 3D Merchandise & Card Personalisation work?
You can customize any product using our AnyZeni Studio canvas or our one-click editor. Add your own photographs, custom typography, or generate unique graphics using our integrated Flux AI engine.
Q.What are your order cut-off times for same-day dispatch?
Standard cards and selected personalized merchandise ordered before 4:00 PM GMT (Monday to Friday) are printed and dispatched on the exact same day.
Q.Can I send cards directly to the recipient?
Yes! During checkout, simply specify the recipient's shipping address and we will print your custom message inside the card and seal it inside a premium envelope directly to them.
Q.What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay through secure PCI-DSS Level 1 compliant Stripe checkout.
Q.What is your return and reprint policy?
Because bespoke items are made especially for you, we cannot accept returns for change of mind. However, if there is any printing flaw or transit damage, our 100% Happiness Guarantee means we will immediately reprint and reship at zero cost to you.